At Swiftlearn Hub, we collect various types of information to provide you with personalized financial education services and improve your learning experience. The information we gather helps us understand your educational needs and deliver relevant content tailored to your financial goals.

We also collect information automatically when you interact with our platform, including pages visited, time spent on different sections, and features used most frequently. This data helps us optimize the user experience and identify areas for improvement in our educational content.

Your information serves multiple purposes in helping us deliver exceptional financial education services. We use the data we collect to personalize your learning journey, recommend relevant courses, and track your progress through our comprehensive financial planning curriculum.

• Providing access to our financial education platform and learning materials
• Personalizing course recommendations based on your learning history and goals
• Sending educational content, course updates, and relevant financial insights
• Processing payments for premium courses and subscription services
• Responding to your questions, support requests, and feedback
• Analyzing user behavior to improve our platform functionality and content quality
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements in Canada

We also use aggregated, anonymized data to conduct research on financial education trends and learning outcomes. This research helps us develop better educational content and understand how people learn about financial planning most effectively.

Swiftlearn Hub takes a conservative approach to data sharing. We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share certain information in specific circumstances to provide you with our services or comply with legal requirements.

Service Providers: We work with trusted third-party service providers who help us operate our platform, including payment processors, email service providers, hosting services, and analytics tools. These partners are contractually bound to protect your information and use it only for the services they provide to us.

Legal Requirements: We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We will also share information if necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity. We will notify you of any such change in ownership or control of your personal information.

As a user of Swiftlearn Hub, you have comprehensive rights regarding your personal information. We believe in transparency and giving you control over your data, which is why we provide multiple ways for you to access, modify, and manage your information.

To exercise any of these rights, you can contact us through your account settings, send an email to our privacy team, or use the contact information provided at the end of this policy. We will respond to your request within 30 days and may require identity verification for security purposes.

Please note that some requests may impact your ability to use certain features of our platform. For example, deleting your account will remove access to your course progress and learning history.

Protecting your information is a top priority at Swiftlearn Hub. We implement multiple layers of security controls and regularly update our security practices to address emerging threats and protect against unauthorized access, disclosure, or misuse of your data.

Our technical safeguards include SSL/TLS encryption for data transmission, encrypted storage of sensitive information, multi-factor authentication for administrative access, and regular security vulnerability assessments. We also maintain physical security controls at our data centers and limit access to your information on a need-to-know basis.

While we implement industry-standard security measures, no online service can guarantee complete security. We encourage you to use strong passwords, keep your account information confidential, and notify us immediately if you suspect any unauthorized access to your account.

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests. Different types of information have different retention periods based on their purpose and legal requirements.

Learning Data: Course progress, quiz results, and learning preferences are retained while your account is active and for up to two years after account closure to allow for account reactivation.

Personal Information: Contact details and profile information are deleted within 30 days of account deletion, unless retention is required for legal compliance or fraud prevention.

Communication Records: Support tickets and correspondence are retained for three years to help resolve future issues and improve our customer service.

Financial Records: Payment and billing information is retained for seven years to comply with Canadian tax and business record requirements.

When we delete your information, we ensure it is permanently removed from our active systems and backups within a reasonable timeframe, typically 90 days for backup systems.

Swiftlearn Hub operates primarily in Canada, but some of our service providers and technology partners may be located in other countries, including the United States and European Union. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

For transfers to countries without adequate privacy laws, we use standard contractual clauses, certification programs, or other approved mechanisms to ensure your information receives the same level of protection as required under Canadian privacy laws.

We regularly review our international data transfer practices and update our safeguards as privacy laws and international agreements evolve. You have the right to request information about specific international transfers of your data and the safeguards we have implemented.

Our platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how you use our services. These technologies help us provide personalized content and improve our platform's functionality.

Essential Cookies: These cookies are necessary for the basic functionality of our platform, including login authentication, security features, and maintaining your session while navigating between pages.

Performance Cookies: We use analytics cookies to understand how visitors interact with our platform, which pages are most popular, and where users might encounter difficulties. This information helps us improve the user experience.

Preference Cookies: These cookies remember your choices and settings, such as language preferences, course bookmarks, and interface customizations, to provide a more personalized experience.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some features of our platform. We do not use cookies for third-party advertising or tracking across other websites.

Swiftlearn Hub's financial education services are designed for adults and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 18 without parental consent.

If you are under 18 and interested in financial education, we encourage you to have a parent or guardian create an account and supervise your learning activities. Parents can create family accounts that allow them to monitor progress and manage privacy settings for younger users.

If we become aware that we have collected personal information from a child under 18 without proper parental consent, we will take immediate steps to delete that information from our systems.

For users between 16-18 years of age, we may collect limited information with parental consent for educational purposes, but we apply additional privacy protections and restrictions on data use for these accounts.

We regularly review and update this privacy policy to reflect changes in our services, applicable laws, and privacy best practices. When we make significant changes that affect how we collect, use, or share your information, we will notify you through multiple channels.

For minor updates and clarifications, we will post the revised policy on our website with an updated "Last Modified" date. For substantial changes that may impact your privacy rights, we will send email notifications to registered users and may require acknowledgment of the updated policy.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Previous versions of this privacy policy are available upon request, and we maintain records of policy changes to ensure transparency in our privacy practices evolution.